Should I go to the dealer when my vehicle needs service?


We know that we’ve all debated this question. People will make excuses like, “I have my own guy” or, “They are way too expensive.”

We’re here to set the record straight. There are many advantages of going back to the dealership where you bought your car to have it serviced.  Here are just a few: 

  1. The dealership knows your vehicle: The technicians at the dealership are all trained and certified to repair and service your vehicle. Some people seem to think that all cars are the same and if you have a garage, you can fix or service any type of vehicle. Sadly, this just isn’t the case. As technology advances, so does the training of the people who work on vehicles, and having a factory trained technician who is updated on all the latest advancements is the best thing you can do when dealing with an investment as important as your vehicle. Being an expert on every type of vehicle is a tough job, so stick with the people who can focus on your specific vehicle, not every vehicle. I think we all know the old saying, “Jack of all trades, master of none.”
  2. The dealership has the right parts: I’m sure the same people who think anybody can fix a car would also think that a part is a part, but again, not the case. I’ve seen the cross section of things like oil filters and exhaust pieces and the difference is remarkable. I know that sometimes parts can be more expensive, but the old saying goes, “Good things are rarely cheap and cheap things are rarely good.” And, if you ever had the pleasure of working on a vehicle, there is nothing more frustrating on having an aftermarket part not fit. Factory parts are designed specifically for your vehicle.
  3. The dealership has more on the line: Dealerships not only service vehicles, but also try to sell you your next vehicle. If aftermarket garages don’t make you happy and you go somewhere else, that’s it for them. At a dealership, though, losing your service business means they wouldn’t expect you to purchase a vehicle from them in the future, either.
  4. The dealership can help with warranty issues: If you have a one-stop place to go for all your service needs, why wouldn’t you? Dealerships have trained technicians who can find warranty issues on your vehicle that you may not even be aware of, and they can help you with it while the vehicle is there. Of course, an aftermarket shop wouldn’t be able to bill the factory for the repair.

If you’ve never had your vehicle serviced at the dealership, you may be in for a pleasant surprise. Great amenities and hospitality, a group of trained professionals and available parts that your vehicle is designed to run on is a recipe for success when it comes to your satisfaction.

And if it’s been a while that you’ve visited Rothrock Motors, stop in and see us. We are the people trained to keep your vehicle in tip top condition and always look forward to seeing you.

We have an Express Service Station available that does not require an appointment, a complete service department with extended hours for your convenience and a full service body shop. We can satisfy all your service needs, including tires.

Stop in for complimentary Multi Point Inspection and enjoy the Rothrock Experience.

Written by 

Terry Balliet is a Business Development Specialist at Rothrock Motor Sales.

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