Recently consultants in a Harvard Business Review study started asking about the amount of effort a client needed to put into a service experience. The study revealed that clients weren’t looking at price or speed. Instead, they were looking for READ MORE
Before we know it, it’s going to be the time of year when road conditions begin to deteriorate. From leaves on the road to cold rain to winter storms, a plethora of conditions can affect the roads we drive on READ MORE
“What is our North Star” is an analogy that is meant to describe what someone or something (like at our company) uses as its “guiding light”.
My wife Carmen and I recently had a great dining experience at a local restaurant and I felt compelled to write an online review. When I went to the Google reviews page, I was surprised to see a bunch of READ MORE
Hi, my name is Rex Weaver, and I am the Service Director at Rothrock Motor Sales. I remember calling a credit card company about some charges that I thought were incorrect. As I prepared for the call, my dislike for READ MORE
We know that we’ve all debated this question. People will make excuses like, “I have my own guy” or, “They are way too expensive.” We’re here to set the record straight. There are many advantages of going back to the READ MORE
Your eyes do not deceive you – we really do love and appreciate all of our customers, fans, followers, and the like. It is from this love that stems our desire to inform everyone about what’s going on with us READ MORE