Recently consultants in a Harvard Business Review study started asking about the amount of effort a client needed to put into a service experience. The study revealed that clients weren’t looking at price or speed. Instead, they were looking for effortless.
Now, when reflecting on my own past experiences, I have a tendency to agree. Even in an environment where we all are looking at getting the most out of every dollar, sometimes there are still other factors at work. That includes the ease of a transaction.
With that being said, we at the Rothrock Family are happy to present the eService experience. The “e” in eService is a state-of-mind, and takes on many meanings.
The first meaning is easy. We want the process to take as little effort as possible on your behalf.
- We have extended service hours for your convenience.
- We have factory trained technicians who can do all levels of repairs
- No appointment needed
It doesn’t get much easier than that. Call our Service Department at (484) 223-0570 and see how effortless we can make the process for you!